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The Great Divide: The Difference Between Planning and No Planning in Software Deployment

Would you go on a road trip without clear directions or a plan to get to your destination? Some would, and that’s OK.

The majority would have more confidence when going on a trip with a map and a plan to get to where you want to go. Without a roadmap or planned route, there is a great risk of losing time to get to your destination if you get lost, and losing money on wasted gas. 

The same idea applies to any large business investment to be made at a company. It goes unsaid that companies lose time and money when they jump into a large project, such as software investment, without a “roadmap” or plan.

According to Innotas, 55 percent of IT professionals surveyed indicated that they have experienced software project failure. Most of these failures can be traced back to a lack of proper planning.

As companies consider Digital Transformation to plan for new or better software, having a clear plan for a solution can be the difference between business growth and a business failure.

Why software projects fail and how to make them succeed

Problem: Ambiguous business objectives 

Less than 20 percent of business executives can clearly describe the requirement process of their business needs. With that statistic, if the company itself is unable to clearly define the requirements of their business needs, how can developers fully understand the specifications of the project? This ambiguity further also leaves the developers unsure of what features are essential. These expectations should be laid out from a very early stage but it is often not the case.

Solution: Engage key stakeholders early in the process

Software projects need to begin with a shared vision between executives, IT and all internal users of the software. Having a shared vision of the business objectives can mitigate confusion of the end goal. Resources like a Strategy Statement and Empathy Maps of your target audience are helpful tools to align this vision.

An Empathy Map defines your audience and helps to understand what drives user behavior
An Empathy Map defines your audience and helps to understand what drives user behavior
A Strategy Statement is used to define inputs and outputs to measure ROI.
A Strategy Statement is used to define inputs and outputs to measure ROI.

Problem: Unrealistic timelines and budget

One of the most common reasons why software projects fail is because of arbitrary deadlines and plans that are set without sufficient data. In the early phase of a project, time estimation is the best-educated guess because teams are still comprehending the project requirements. When they are not revisited regularly or resourced properly, it can be costly and time-consuming for the business.

Solution: Have a Solutions Plan

Without a clear plan, it is inevitable that developers will need to build and rebuild, which increases the project budget and extends the timeline. Before you begin any project, have a Solutions Plan that outlines the associated fixed costs and estimated timing (with buffers) to complete the project. It is not to say that when you set a timeline upfront, it will be followed to a T. You should revisit your plans and estimates frequently. During development, sprint reviews are set by the developer to review project milestones and check to see if the project is still on track.

A Solutions Plan offers a birds-eye view of the development scope.
A Solutions Plan offers a birds-eye view of the development scope.

Problem: Unclaimed accountability

When determining who is responsible for the software project, the answer should not be “all of us.” There will be many stakeholders and teams involved in the process but with too many cooks in the kitchen, there is confusion around roles and responsibilities. This confusion is often the greatest barrier and source of frustration to delivering successful software. 

Solution: Have a dedicated point of contact or team

Have a Dedicated Project Manager who is the go-to contact for the developer. It’s important to not assume that the dedicated contact needs to be in an IT role. Many organizations fall into thinking technology projects are exclusively an IT responsibility. Rather, it’s a joint responsibility between IT, business or sales team, operations and company executives. The dedicated resource manager should be the liaison between all these groups.

Once you determine a dedicated resource, it’s important to align expectations upfront with your development team so the build progresses smoothly toward your anticipated completion date. 

A dedicated resource for a development project must have a clear understanding of the business needs and goals.
A dedicated resource for a development project must have a clear understanding of the business needs and goals.

 

The software development process begins as early as the initial idea of creating a business software or mobile app. FUSION OF IDEAS’ Solution Mapping is a process to provide clear output so businesses can have a defined plan to participate in a development project or share with stakeholders. It makes for a much smoother and more effective design and evaluation process.

For more information, visit fusionofideas.com/mapping.

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5 Ways to Future-Proof Your Business With Technology

The way we work has significantly changed in the past decade due to workplace trends and technology advancements. Most would agree that the most significant changes occurred in 2020 when the COVID-19 crisis brought about years of change in the way companies in all sectors and regions do business. Employers were caught off guard by the pandemic and scrambled to shift their workforce efficiently to a remote environment.

COVID-19 presented an opportunity – and a need – for many companies to build digital competencies. According to McKinsey Global, the impacts of the global crisis on businesses have led executives to recognize the strategic importance of technology as a critical component of an organization, and not just a source of cost efficiencies. 

Many employers are looking at digital transformation to future-proof their businesses. They are implementing technologies to make their organizations agile, so when unforeseen changes occur in the future, the business will be ready to adapt. 

Here are 5 ways to future-proof your business using modern technology:

1. Go paperless

Moving from hard copies to digital ones enables your employees to easily access everything at their fingertips. With a remote workforce, digital collaboration tools make it easier to conduct teamwork, plan and transfer information faster. Paperless accounting is huge and allows companies to send and receive invoices, payments, and handle general accounting functions without the risk of losing, misfiling, or mislabeling financial paperwork. Going paperless puts all of your content online, instead of having the bulk of documents in your workplace.  Plus, it’s good for the environment.

2. Reimagine the day-to-day work process

Nothing compares to having work processes that save time and increase efficiency. Business functions like onboarding new employees or resolving everyday customer-service issues are made up of hundreds of smaller processes, such as opening a service ticket or submitting a laptop request for approval. By identifying which existing processes would benefit from a digital overhaul, your employees will have an easier time keeping track of things and working more efficiently.

3. Leverage automation

Running a business in today’s competitive world requires gaining an advantage and operating efficiently. To support your growing business and unique process, businesses need the ability to integrate and automate critical applications whether they’re in the cloud, on-premise, or on-device. By leveraging an integration platform – such as Claris Connect – businesses can orchestrate tasks and create highly efficient, streamlined workflows. 

4. Invest in customized software for scalability

According to research by Accenture, one of the main reasons digital initiatives don’t succeed is that they don’t scale adequately beyond initial pilot projects. It’s important to plan how the technology you use will grow with your business. Customized software solutions can scale to account for the current and future requirements of your company.

5. Make cybersecurity a priority

The threat of cyber attacks against modern businesses is increasingly relevant both inside and outside of the office. Particularly in today’s work-from-home environment, employees are working in a variety of unsecured locations, presenting business-sensitive data to a plethora of potential cyber threats. Cybersecurity strategies should include antivirus, encryption, software updates, and vulnerability scanning on mobile devices as well as mobile-specific security awareness training for relevant employees. 

 

Even when you know future-proofing your business is essential, it’s easy to feel overwhelmed by the options offered on the market or get caught up in pursuing “the next big thing,” Before investing in or upgrading your business technology, it’s helpful to assess your current operations and identify the needs that most impact your organization.

FUSION OF IDEAS’ Solutions Mapping Services does just that. Whether you have a full technology plan but need help refining the strategy, or you need step-by-step guidance on how to begin your digital transformation journey, we can help. For a free initial consultation, contact us at 949.453.0740.

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How We Support the Pet Partners Community

As the second-largest private owner of freestanding veterinary hospitals in the U.S., Pet Partners specializes in purchasing neighborhood veterinary practices and hospitals, and providing the behind-the-scenes support so veterinarians can focus on providing patient care. 

The company’s Operations Support Center (OSC) team works with practices for behind-the-scenes support to help with financial, technology, human resources, purchasing or other business management needs. Pet Partners’ community ranges in size from private clinics to large group animal hospitals.

When a practice is acquired, Pet Partners equips the veterinarian with an iPad that is custom branded with the Pet Partners logo. The device contains preloaded content so it is ready for use with all the necessary tools for the doctor to run the hospital. Finally, a custom device sleeve printed with a Pet Partner image and a welcome note encloses the device, delivering an unprecedented unboxing experience.

Pet Partners bridges the gap between veterinary medicine practice and business operations. By providing the resources needed all on a mobile device, veterinarians are able to run their practice autonomously. 

Pet Partners supply each of the independent veterinary offices and hospitals in its network with a customized Apple iPad.
Pet Partners supply each of the independent veterinary offices and hospitals in its network with a customized Apple iPad.
Each iPad tablet is pre-loaded with software for hospital employees to create product checklists and sign any necessary documents.
Each iPad tablet is pre-loaded with software for hospital employees to create product checklists and sign any necessary documents.
Delivering an unprecedented unboxing experience for every recipient, a custom device sleeve is fitted for each iPad tablet along with a welcome note.
Delivering an unprecedented unboxing experience for every recipient, a custom device sleeve is fitted for each iPad tablet along with a welcome note.
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How to Increase Workplace Productivity Without Increasing Headcount

Staying competitive in the age of digital transformation means doing more with less. Your organization may not have the available budget for new hires to cover business growth, or you may be dealing with a talent shortage in the areas that you need help with. The good news is that you can increase workplace productivity without increasing your headcount. 

Identify and Address Your Processes

One of the major culprits that slow down productivity may be your workplace processes.

While processes are supposed to help organizations scale up, they are often complex with layers, workplace politics, and interface structures.

When employers can address that pain point by developing streamlined processes, not only can the business dramatically improve the customer experience, it can also increase job satisfaction for its employees. Additionally, you free up time for your employees by creating efficiencies, giving them more room to innovate. A little automation goes a long way. 

Utilize technology

The truth is, staying abreast of technology is no longer a ‘nice to have’ but is vital to compete with the early adopters in your niche.

Go through a complete audit process on your current technology and look for the areas that are most productive as well as the least productive. Get feedback from the users on exactly what would make their jobs easier to do and start looking for platforms that match these requirements. 

Once you have a good sense of your technology needs, have a strategy in place before making software or hardware purchases. Every off-the-shelf software solution does something specific to solve a specific task or process. And it can get complicated quickly when you have multiple software solutions that need to integrate together.

Consider working with an IT consultant to see if developing a custom software solution from the ground up makes better business sense.

Prepare and position for success

You’re making that technology investment to help your employees work smarter. And you’ll be giving them the tools. The third step in the process is making sure they have the know-how to use them.

Make sure you offer the proper training across the company to ensure your employees understand the new processes. Some companies have found that peer-to-peer training keeps employees more engaged and ambitious. Every company will train differently based on its workplace culture. Find that method resonates best with your employees.

To consult with FUSION OF IDEAS’ software development experts on your technology needs, call us at 949-453-0740 or visit https://fusionofideas.com/dev.php.

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Roadblocks to Digital Transformation

Despite the prevalence of digital businesses today, companies are still challenged with manual processes that result in slow performance and high costs. While it may seem like a simple solution to digitize those processes, the reality is that the effort is sometimes ladened with internal and external roadblocks. 

Roadblock #1 – IT departments are overburdened

Technology is always changing, and IT departments are expected to keep up with these changes. IT teams deal with requests from customers and employees and have to handle the infrastructure of the business as well. Most executives would agree that their company’s IT teams are overburdened.

As a result, employees may avoid submitting requests to IT when they need digital solutions and try to find solutions on their own. What employees don’t realize are the security risks when they use external software that is not secured by IT, potentially putting the company’s data or the employees’ confidential information at risk.

Source: Giving Up on Digitalization Initiatives, TrackVia
Source: Giving Up on Digitalization Initiatives, TrackVia

Roadblock #2 – Off-the-shelf solutions don’t close the gap

When trying to improve workflow, businesses may turn to off-the-shelf software for a solution. According to a survey by TrackVia, 26 percent of respondents who purchased off-the-shelf software cited several sacrifices they had to make. Besides the biggest disappointment with a lack of customization to meet the business’ unique needs, there are many other compromises that come with off-the-shelf solutions.

Source: Giving Up on Digitalization Initiatives, TrackVia
Source: Giving Up on Digitalization Initiatives, TrackVia

Roadblock #3 – Inflexibility of legacy systems

Another common challenge in a digital transformation is the company’s legacy system itself. An IBM study estimated that more than 80 percent of the world’s enterprise data still resides on mainframe systems, which is a technology that is now over 50 years old. Businesses fear using new applications or software because they cannot be implemented into existing systems or will result in high operational maintenance costs.

Source: Giving Up on Digitalization Initiatives, TrackVia
Source: Giving Up on Digitalization Initiatives, TrackVia

Where do you go from here?

The road to digital transformation requires finding the right solution for your business to improve manual processes while meeting company security requirements and fitting into existing IT system. As mentioned here, off-the-shelf software may not solve all of the company’s needs as every business is unique. A custom business software is a solution that can address a company’s specific needs and relieve it from security and integration risks.

The most telling benefit of custom software is the ability to integrate into legacy systems. If you have an open application program interface (API) or can provide documentation to connect to API, it is possible to seamlessly integrate with your existing IT system. The benefit of building a custom solution from the ground up is one that can significantly pave the way to digital transformation.