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How This Top Ad Agency Builds Lasting Client Relationships

Advertising company Casual Precision has seen the value of saying thanks to its clients through thoughtful and impactful gifts. 

Over the past few years, the marketers at Casual Precision have elevated their client appreciation gifts by giving custom-branded premium technology. Some of their most well-received gifts include premium audio and tech accessories, such as Apple AirPods, Apple Watch, Bose Frames, reMarkable tablets and Apple AirPods Max.

Creating Unboxing Experiences to Show Value

Casual Precision goes beyond just purchasing the gift and sending it to the recipient. 

The company takes the extra step to create a memorable unboxing experience that creates a “wow” factor when the gift is opened. This is done through customized packaging and a catchy, personalized message when the package is opened. On the gift itself, Casual Precision works with FUSION OF IDEAS’ creative team to add custom artwork using laser etch or direct print.

“As an advertising agency, we know the importance of branding,” said Brett Charest, founder at Casual Precision. “…Unique personalization for client gifts really showcases our ability to brand well. We want [our clients] to know that not only do we value their company’s brand, but we value them as individuals.”

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Casual Precision prints company artwork to give uniqueness to its client gifts.
A catchy, personalized note adds creativity and thoughtfulness to Casual Precision’s corporate gifts.
A catchy, personalized note adds creativity and thoughtfulness to Casual Precision’s corporate gifts.

Branding Company Devices for Security and Personality

Casual Precision also has recently taken on customizing its company-owned devices to standardize and track its technology. 

“The ability to logo and number our company-owned devices for our employees has really streamlined the tracking and visibility of who has certain devices,” said Brett. “This has been a tremendous help while our company has been working remote over the last few years, easily documenting which items have been issued on a very visible level.”

The company’s mobile devices and laptops are outfitted with the company logo and tracking numbers permanently printed or etched on the devices.

Brett added, “Plus, I love seeing our employees wearing or using our branded devices on client and internal calls. It’s a constant reminder of how far we have come in a short period of time as a company.”

Casual Precision employees are proud to represent the company with their branded technology.
Casual Precision employees are proud to represent the company with their branded technology.

 

Casual Precision is just one example of how a business can shape and enhance its brand recognition by leveraging the use of customization on an everyday product like technology. 

For more information about FUSION OF IDEAS’ brand experiences, visit fusionofideas.com/brand.

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Neiman Marcus: The Ultimate, Interactive, Client Gifts

By Jennifer Fujimori

To many people, Neiman Marcus and other department stores might warrant the occasional stop when wandering the mall or looking for something in particular. But for an elite circle of customers dubbed the “Chairman’s Circle,” shopping at Neiman Marcus is part of a lifestyle – and one that comes with perks. Members of the Chairman’s Circle (the highest loyalty level under the InCircle Neiman Marcus reward program) must reach a designated annual spend using a private label credit card. Once they’ve met those requirements, customers unlock a treasure trove of exclusive benefits, including in-store dining, salon services, access to tickets for in-demand events, hard-to-get restaurant reservations, and premier getaways.

It was the last item on that list that Neiman Marcus sought to optimize with Fusion’s help. Working with the team at Neiman Marcus, our app developers created a completely custom mobile app for Chairman’s Circle members. When a user opens the application on an iPad (customized of course!), a message is displayed describing the purpose of the app, which is to detail the amenities available at Chairman’s Circle level. The app then shifts its focus to one particularly notable amenity: a complimentary trip to one of eight destinations around the world. Using the navigation at the bottom of the screen, users can tap an icon labeled “Itineraries.” This leads to a selection of clickable photographs with destination names, which users can click to view the details of the excursion and corresponding hotel.

To present this as a gift from Neiman Marcus to Chairman’s Circle members, we created a fully customized package including an iPad wrapped in matte silver Stealth Armor, a sleeve to house the iPad box, and a high-quality box with magnetic closure encasing the entire bundle. It’s the best kind of gift: one that contains another gift inside.

We have worked with high-end retail clients before and we dove into this project headfirst, gathering information from the client until we felt confident enough to build the app they were looking for. “Neiman Marcus knew they wanted to gift their Chairman’s Circle members with a free trip, but they were looking for a truly memorable way to package that information,” said Hollie Go, App Development Project Manager. “Instead of sending a letter or an email, this app is an interactive way for recipients to see full color photos and details about each destination.” With Fusion’s custom branding, packaging, and mobile app services, Neiman Marcus found the level of prestige they were looking for in a gift for their most valued customers.