How This Top Ad Agency Builds Lasting Client Relationships

Advertising company Casual Precision has seen the value of saying thanks to its clients through thoughtful and impactful gifts. 

Over the past few years, the marketers at Casual Precision have elevated their client appreciation gifts by giving custom-branded premium technology. Some of their most well-received gifts include premium audio and tech accessories, such as Apple AirPods, Apple Watch, Bose Frames, reMarkable tablets and Apple AirPods Max.

Creating Unboxing Experiences to Show Value

Casual Precision goes beyond just purchasing the gift and sending it to the recipient. 

The company takes the extra step to create a memorable unboxing experience that creates a “wow” factor when the gift is opened. This is done through customized packaging and a catchy, personalized message when the package is opened. On the gift itself, Casual Precision works with FUSION OF IDEAS’ creative team to add custom artwork using laser etch or direct print.

“As an advertising agency, we know the importance of branding,” said Brett Charest, founder at Casual Precision. “…Unique personalization for client gifts really showcases our ability to brand well. We want [our clients] to know that not only do we value their company’s brand, but we value them as individuals.”

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Casual Precision prints company artwork to give uniqueness to its client gifts.
A catchy, personalized note adds creativity and thoughtfulness to Casual Precision’s corporate gifts.
A catchy, personalized note adds creativity and thoughtfulness to Casual Precision’s corporate gifts.

Branding Company Devices for Security and Personality

Casual Precision also has recently taken on customizing its company-owned devices to standardize and track its technology. 

“The ability to logo and number our company-owned devices for our employees has really streamlined the tracking and visibility of who has certain devices,” said Brett. “This has been a tremendous help while our company has been working remote over the last few years, easily documenting which items have been issued on a very visible level.”

The company’s mobile devices and laptops are outfitted with the company logo and tracking numbers permanently printed or etched on the devices.

Brett added, “Plus, I love seeing our employees wearing or using our branded devices on client and internal calls. It’s a constant reminder of how far we have come in a short period of time as a company.”

Casual Precision employees are proud to represent the company with their branded technology.
Casual Precision employees are proud to represent the company with their branded technology.

 

Casual Precision is just one example of how a business can shape and enhance its brand recognition by leveraging the use of customization on an everyday product like technology. 

For more information about FUSION OF IDEAS’ brand experiences, visit fusionofideas.com/brand.

In the News: Russ Taylor on “Into the Corner Office” Podcast

Our CEO, Russ Taylor, was interviewed for a recent episode of the “Into the Corner Office”, a podcast hosted by Brandt Handley of Resource Options International, Inc. This is the 23rd episode of the podcast, which focuses on various CEOs and their stories. Russ talks to Brandt about his approach to business, leadership and talent management, and the driving forces behind our success at Fusion of Ideas. The episode is available at the link below or via Apple Podcasts.

https://go4roi.com/podcasts/russ-taylor-into-the-corner-office-episode-23/

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The Fusion Glossary

By Jennifer Fujimori

Take a moment to recall your first job in a professional environment. Did you enter the workforce knowing the definitions of terms like OOO, B2B, SWOT, and EOD? How many times have you heard someone say they’d circle back, touch base, drill down, or get the ball rolling? We’re willing to bet most working professionals have at some point caught themselves saying things like “leverage” or “alignment” during work conversations.

The redundancy of corporate jargon may be maddening at times, but before you write it off, consider the values of using a commonly accepted lingo. It can be efficient, allowing you to deliver information using shorter messages; and it builds camaraderie between you and your coworkers, functioning much like an inside joke. In addition to those benefits, reducing ambiguity and the potential for misunderstanding can have an invaluable impact on business operations.

In business settings, this tends to happen easily and naturally. Even the term “lingo” has several different synonyms or words that mean essentially the same thing – jargon, slang, vernacular, lexicon, buzzwords – the list goes on. But it isn’t just universal business terms that tend to seep into workplace dialogues. Google, for example, refers to new employees as “Nooglers” and to their annual employee survey as “Googlegeist”. Trader Joe’s store managers are called “Captains” and assistant managers “First Mates”. Disney employees are guided by a “compass” with four points, one of which is a customer service approach they refer to as “Guestology”. And in medical and military fields, where precision and speed are critical, the use of shared and abbreviated terminology is not just a convenience but a necessity.

Here are a few examples of some of the jargon, some universal and some company-specific, that you might hear around the Fusion of Ideas office.

Mockup – high-quality images of several devices and design options, provided at the beginning of each client conversation about our customization services.

Asset Tagging – the process of scanning the barcode and serial number of each device so our system can track them.

Kitting – Fusion service that involves adding in (“kitting”) additional items to a package to be shipped neatly together. Examples include insert cards, charging cables, cases, and other device accessories.

Proof – final design file that is sent to the client for approval after our design team has finished making any requested revisions.

Production File – a production-ready file that has been prepared according to the specs of the specific device we’re customizing. The file is created by our design team and sent to our customization team.

Hybrid Etch/Print – combination of visible laser etch and color print. One of our most popular customization options.

Stealth Armor – protective, industrial grade film that can be customized and heat bonded to a device or product for style and protection.

Break/Fix – a replacement/repair service for damaged or broken devices. Under this program, Fusion will ship out a replacement device, then repair the damaged device and place it into the client’s inventory.

Digital Content – custom content that can be pre-loaded onto devices. Examples include apps, home and lock screens, videos, music, photos, and PDFs.

Device Depot – a client-specific inventory of devices which are stored and managed at Fusion and can be pulled from upon the client’s request. For example, we might pull from the inventory to replace a client device that was broken, lost or stolen, or the devices might be kept on hand and ready to ship to a new employee upon request from a client.

Mobile Device Management (MDM) – service that allows businesses to manage specific content, programs, apps, and settings on their devices. Updates and changes can be pushed remotely to the devices.

DCS (Dynamic Content System) – simplified custom mobile app option for displaying and updating content. Can be continuously managed by the client using admin portal.

Ordering Portal – A client-specific, easy-to-use web or app portal that allows clients order, ship, and manage their devices. The front end provides information about the program and device options. The back end allows for the client and Fusion to manage all orders and reports.

HQ – the “headquarters” of all our projects and related data, HQ is Fusion’s custom Client Relationship Management (CRM) software and project management database program. HQ houses all projects, proposals, client contact information, and notes.

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