The Fusion Glossary

By Jennifer Fujimori

Take a moment to recall your first job in a professional environment. Did you enter the workforce knowing the definitions of terms like OOO, B2B, SWOT, and EOD? How many times have you heard someone say they’d circle back, touch base, drill down, or get the ball rolling? We’re willing to bet most working professionals have at some point caught themselves saying things like “leverage” or “alignment” during work conversations.

The redundancy of corporate jargon may be maddening at times, but before you write it off, consider the values of using a commonly accepted lingo. It can be efficient, allowing you to deliver information using shorter messages; and it builds camaraderie between you and your coworkers, functioning much like an inside joke. In addition to those benefits, reducing ambiguity and the potential for misunderstanding can have an invaluable impact on business operations.

In business settings, this tends to happen easily and naturally. Even the term “lingo” has several different synonyms or words that mean essentially the same thing – jargon, slang, vernacular, lexicon, buzzwords – the list goes on. But it isn’t just universal business terms that tend to seep into workplace dialogues. Google, for example, refers to new employees as “Nooglers” and to their annual employee survey as “Googlegeist”. Trader Joe’s store managers are called “Captains” and assistant managers “First Mates”. Disney employees are guided by a “compass” with four points, one of which is a customer service approach they refer to as “Guestology”. And in medical and military fields, where precision and speed are critical, the use of shared and abbreviated terminology is not just a convenience but a necessity.

Here are a few examples of some of the jargon, some universal and some company-specific, that you might hear around the Fusion of Ideas office.

Mockup – high-quality images of several devices and design options, provided at the beginning of each client conversation about our customization services.

Asset Tagging – the process of scanning the barcode and serial number of each device so our system can track them.

Kitting – Fusion service that involves adding in (“kitting”) additional items to a package to be shipped neatly together. Examples include insert cards, charging cables, cases, and other device accessories.

Proof – final design file that is sent to the client for approval after our design team has finished making any requested revisions.

Production File – a production-ready file that has been prepared according to the specs of the specific device we’re customizing. The file is created by our design team and sent to our customization team.

Hybrid Etch/Print – combination of visible laser etch and color print. One of our most popular customization options.

Stealth Armor – protective, industrial grade film that can be customized and heat bonded to a device or product for style and protection.

Break/Fix – a replacement/repair service for damaged or broken devices. Under this program, Fusion will ship out a replacement device, then repair the damaged device and place it into the client’s inventory.

Digital Content – custom content that can be pre-loaded onto devices. Examples include apps, home and lock screens, videos, music, photos, and PDFs.

Device Depot – a client-specific inventory of devices which are stored and managed at Fusion and can be pulled from upon the client’s request. For example, we might pull from the inventory to replace a client device that was broken, lost or stolen, or the devices might be kept on hand and ready to ship to a new employee upon request from a client.

Mobile Device Management (MDM) – service that allows businesses to manage specific content, programs, apps, and settings on their devices. Updates and changes can be pushed remotely to the devices.

DCS (Dynamic Content System) – simplified custom mobile app option for displaying and updating content. Can be continuously managed by the client using admin portal.

Ordering Portal – A client-specific, easy-to-use web or app portal that allows clients order, ship, and manage their devices. The front end provides information about the program and device options. The back end allows for the client and Fusion to manage all orders and reports.

HQ – the “headquarters” of all our projects and related data, HQ is Fusion’s custom Client Relationship Management (CRM) software and project management database program. HQ houses all projects, proposals, client contact information, and notes.

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Successfully Deploying Hundreds of Pre-Loaded iPads Without Having To Touch A Single Device

Atlas Roofing is a manufacturer of residential and commercial building materials. The company started as a single roofing shingle manufacturing facility in 1982 and is now an industry leader, distributing products worldwide.  

Atlas Roofing came to Fusion of Ideas in need of a solution.  Their headquarters are in Atlanta, Georgia, but many of their contractors are located elsewhere and work remotely.  To ensure the most effective utilization of Atlas products, materials and iOS applications, executives initiated a discussion of a cellular iPad rollout that would keep everything and everyone on the same page.  

Atlas needed a company to handle the constant rollout and ordering of devices. They also needed specific applications preloaded onto the iPads along with unique websites, home and lock screens.  The devices needed to be fully charged, cleaned, shrink wrapped and securely shipped to Atlas contractors across the nation.  Fusion of Ideas was able to handle all of those requirements.  By partnering with Fusion of Ideas, Atlas Roofing Corporation is able to seamlessly deploy hundreds of pre-loaded iPads to their contractors nationwide without ever having to touch a single device.  These electronic devices are fully equipped with the necessary tools for contractors to execute their daily tasks efficiently.  Fusion of Ideas’ services are enhancing the impact of each device, while simultaneously saving Atlas valuable time and resources.  

The Ultimate Corporate Gifts: The Gifts That Keep On Giving, The Whole Year

“Oh great, they’re handing out another company calendar,” said no employee ever.  

Getting thoughtful gifts can go a long way with coworkers or team members.  With the season rapidly approaching, this is the year for creating excitement and the “wow” factor for your company’s team or special clients.

One of our own employees tells the tale of the value they placed on two separate gifts they received.

“On two separate holiday seasons, I received gifts from my employers. One was an elaborate chocolate and fruit gift basket that was delivered to my home with a generic happy holidays message from the company.  While the sentiment was sweet (no pun intended), the gift was quickly forgotten, and I never really told anyone what I got.

The next year I received some Beats By Dre headphones. They were printed with a small company logo and the headband was printed with my name. They also were sent to my home, but came gift wrapped in retro wrapping paper with a company image repeated in a cool pattern. That made me very excited to open it. There was a personalized card with a note from my boss and the company thanking me for some of the accomplishments during the year. Whenever I wore those headphones, I had family, friends, and even strangers ask me about them. I explained that my company had given them as a gift for my hard work during the year, and I always showed off my name printed on them.  I received many “Are they hiring?” type of comments as people were impressed by the thoughtfulness that went into the gift.

While I’m sure both presents cost my employer about the same amount of money, the one that was cool, unique, and something I could talk about made the biggest impact. As Eddy from National Lampoon’s Christmas Vacation says, “That’s the gift that keeps giving the whole year, Clark!”   

One of the most important components of gift-giving is taking into consideration what your employees would truly appreciate. Putting a message, logo or thought on your gifts can add a layer that reminds them of you or the company whenever they use the gift.

Now, working at Fusion of Ideas, I’ve loved seeing the impact that customization and thoughtfulness can have. Some of my favorite Fusion services are gift wrapping and custom boxes and sleeves that take gifting up to a whole new level.  And on top of that, Fusion can organize and kit multiple items together (they don’t have to be devices!) so you can really add that extra pizzaz to any thoughtful gift. They can also print and write custom cards and gift tags,  and they ship anywhere around the world.  So if you want a super easy process, all you have to do is order, and Fusion will take care of the rest.”  

Fusion handles projects of all sizes and shapes and we’d love to help you with your gifting ideas. So if you want to give the gift that keeps on giving, contact us at info@fusionofideas.com or 949-453-0740 ext. 109.

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